|Manager, Fraud Operations|
|Florida - Melbourne|
|Radial, the leader in Omnichannel commerce technologies and operations has an exciting opening for a Fraud Operations Manager to lead business operations for Radial’s Fraud Decision Analytic solutions. This is a great opportunity for a fraud professional interested in working on the forefront of fraud prevention in a high-growth ecommerce environment.
Radial enables our retail clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. Radial is uniquely positioned in the market with order management, payments, fulfillment, transportation and customer care solutions to help our merchants grow their e-commerce business.
Radial’s fraud-prevention solutions use a combination of cutting-edge technology and manual review to reduce fraud and optimize the optimize the client and consumer experience.
The Manager Fraud Operations is responsible for leading a global 24x7 fraud operational team optimizing fraud detections, quality and all operational functions in response to day-to-day fraud events.
Reporting to the Solution Owner for Payments, Tax and Fraud, the Manager will have direct responsibility for fraud supervisors and analysts as well as indirect off-shore staff to support the business. In the role, the Manager of Fraud Operations will develop the business strategy to enhance order review processing while maintaining a high-quality standard to detect and reduce fraud.
The leader is responsible for the implementation and management of day-to-day operations of the Fraud Decision Analytics group. You’ll be responsible for optimizing productivity and resource allocation through technology and process improvements. You’ll develop and manage to business KPIs overseeing the quality and effectiveness of the team to increase order conversion, reduce customer insults, provide customer support and decrease chargebacks. In addition, you’ll play a pivotal role as a subject matter expert to gather customer input and benchmark operations relative to industry best practices to grow Radial’s position as an industry leading fraud provider.
The leader will effectively manage cross-functional relationships collaborating with Product, Sales, Legal and Finance and Technology teams to assist in providing industry insights and knowledge to drive growth in the fraud business. The Fraud SME role will be expected to proactively identify value added initiatives, owning them from inception to completion.
If remote, some travel required (25%-35% ) depending on frequency of travel to head-quarters during normal travel conditions.
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